Troubleshooting

Make nine.com.au your homepage

• How do I make nine.com.au my homepage?
• Update your Internet Explorer settings to Microsoft Edge
• Update your Chrome settings
• Update your Firefox settings
• Update your Microsoft Edge settings
• Update your Safari settings
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My Nine Account

• How do I unsubscribe from my Nine Account?
• How do I unsubscribe from the nine.com.au newsletter?
• Why can’t I access my Nine profile?
• When I register it says my username has already been used. Why is this?

Website

• Where can I find a copy of your Privacy Policy?
• Your website is not working properly, where can I find help?
• Can I watch Channel Nine shows on nine.com.au?

Video Playback

• Why can’t I hear any sound on the video I’m watching?
• I’m trying to watch a video but it’s not working. What could be the problem?

Regional TV Changes

• What is changing?
• Why is this change happening?
• Which areas are affected by this change?
• I can’t access Nine content in regional WA. What do I do?
• Will I have to change channels to see my favorite programs?
• What are the new channel numbers?
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