I’m trying to watch a video but it’s not working. What could be the problem?

Many web browsers and security programs include ‘ad-blocking’ protection. If you’re experiencing problems playing video, check that your security programs are currently running and disable any ad-blocking or web-blocking features.

To make sure you have the best video experience, make sure you are using the latest version of your web browsers with the latest version of flash installed.

For video issues on your mobile or tablet, your video will not start loading if you have turned off mobile data. Check your mobile data settings if you are using 3G or 4G and make sure mobile data is turned on.

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